Shipping and Delivery
Last updated: April 2026
At The Cindy Collection, we strive to get your order to you as quickly and safely as possible. Please read our shipping policy below for all the details.
Processing Time
All orders are processed within 1β3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Destinations
We currently ship to Canada and select international destinations. If your country is not available at checkout, please contact us and weβll do our best to assist you.
Shipping Rates & Estimated Delivery Times
| Destination | Estimated Delivery | Shipping Cost |
|---|---|---|
| Canada (Standard) | 5β8 business days | Calculated at checkout |
| Canada (Expedited) | 2β3 business days | Calculated at checkout |
| International | 10β21 business days | Calculated at checkout |
Delivery times are estimates and may vary due to carrier delays, customs processing, or other unforeseen circumstances.
Free Shipping
We offer free standard shipping on Canadian orders over a qualifying amount. Check our website or promotions for current free shipping thresholds.
Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to track your package directly on the carrierβs website. Please allow up to 24 hours for tracking information to update.
Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your countryβs regulations. These charges are the responsibility of the customer and are not included in our shipping fees. We recommend checking with your local customs office for more information.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, please contact us and we will work with the carrier to resolve the issue. Please note that we are not responsible for delays caused by the carrier, customs, or circumstances beyond our control.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately.
If you have any questions about shipping, please donβt hesitate to contact us.