The Dossier

Refund Policy

Refund Policy

Last updated: April 2026

At The Cindy Collection, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition
  • All original tags must be attached
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items
  • Intimate apparel and swimwear (for hygiene reasons)
  • Gift cards
  • Items that have been worn, washed, or altered

How to Initiate a Return

To start a return, please contact us within the return window with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Our team will review your request and provide you with return instructions. Please do not send items back without prior authorization.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited to your original payment method. Please note that original shipping fees are non-refundable.

Exchanges

We offer exchanges for items of the same value. If you would like to exchange an item for a different size or colour, please contact us and we will do our best to accommodate your request, subject to availability.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and your order number. We will arrange a replacement or full refund at no additional cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item). We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.

If you have any questions about our Refund Policy, please contact us.