Frequently Asked Questions
Have a question? Weβve got answers! If you donβt find what youβre looking for, feel free to contact us.
Orders
How do I place an order?
Simply browse our store, add your favourite items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Please contact us as soon as possible if you need to make a change, and weβll do our best to help.
How will I know my order was placed successfully?
You will receive an order confirmation email shortly after placing your order. Please check your spam folder if you donβt see it in your inbox.
Shipping
Where do you ship to?
We ship to Canada and select international destinations. Please visit our Shipping and Delivery page for full details.
How long does shipping take?
Delivery times vary depending on your location. Please refer to our Shipping and Delivery page for estimated timelines.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrierβs website.
Returns & Refunds
What is your return policy?
We accept returns within a specified period from the date of delivery. Please visit our Refund Policy page for full details on eligibility and the return process.
How do I initiate a return?
To start a return, please contact us with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5β7 business days. The refund will be issued to your original payment method.
Products
Are the product colours accurate?
We do our best to display product colours as accurately as possible. However, colours may vary slightly depending on your screen settings and device.
How do I find the right size?
Each product listing includes a size guide to help you find the best fit. If youβre unsure, feel free to contact us for assistance.
Account & Payment
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your orders and save your details for future purchases.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express) and other payment options available at checkout.
Still have questions? Donβt hesitate to reach out to us β weβre happy to help!